2. Shipping and Delivery Policy

2.1 Where we deliver

Across India. International orders: write to {{EMAIL}}.

2.2 Dispatch

Dispatch is within DISPATCH_HOURS of payment and design approval, Monday to Saturday. Large quantities, several products or special finishes can take longer; we tell you the date in writing before production.

2.3 Delivery time (after dispatch, working days)

2.4 Shipping charges

• Prepaid orders: free shipping across India unless the product page or quote says otherwise.
• Advance-and-balance, bulk and multi-address orders: charged as shown at checkout or in the quote.
• Urgent dispatch (bus, train, air cargo, dedicated vehicle, hand delivery): actual cost extra, confirmed in writing before booking. These are collected from the transporter's counter and are not courier-tracked.

2.5 Couriers and tracking

We use partner couriers chosen by pincode, weight and service availability. Courier name and tracking ID are sent by SMS, email and WhatsApp, and can be followed on the Track Order page.

2.6 Address

Check your address and phone number before paying. Changes are possible only before handover to the courier. Wrong or incomplete addresses are the commonest cause of delay and are not our responsibility.

2.7 Failed deliveries and returns to us

Couriers usually attempt delivery 2–3 times. A parcel is returned if refused, unclaimed, unpaid, unanswered or address not found. A returned parcel takes 10–15 days to reach us. Re-dispatch is chargeable with freight both ways payable by you. Returned parcels are held RTO_HOLD_DAYS days.

2.8 On arrival

Record one uncut video from the sealed parcel to the products being taken out. Do not accept a visibly tampered or damaged parcel, or note it on the courier's sheet. Keep products, tags and packaging until any claim is settled.

2.9 Damaged, wrong or short delivery

Report within CLAIM_WINDOW_HOURS of delivery to {{EMAIL}} or {{WHATSAPP}} with order number, the video and photos. If the fault is ours or the courier's, we reprint or replace and bear shipping both ways. If it comes from what you chose or approved, a replacement is billed as a new order. Claims without the video cannot be accepted.

2.10 Delays outside our control

Not covered: wrong address, recipient unavailable, restricted areas, courier delay, strikes, weather, holidays, government restrictions.

2.11 Risk and ownership

Risk passes to you when the courier takes the parcel; ownership passes on full payment.